Find the Payment ID.
Search for the transaction
Under Accounts, click on Payments @ Gateway.
- Search for the transaction by either the:
- Account ID,
- client Surname,
- client Company, or
- the date the transaction being reversed was received.
- You can also find the payment ID on the Payment Notification email that was sent to you.
Find the transaction then copy the Payment ID.
Process the reversal.
On the menu, hover over Accounts then click on Card Reversal.
Enter in the Payment ID and click on Search.
3. Enter in the reversal amount and click on Refund.
- The information will appear where you can then enter in the amount to refund the client &
- Click Refund to process.
